Case Study
Turning Connections into Sales Conversations
About the Customer
Vertical: Financial Services
Company: Millennium Trust is a leading provider of retirement and institutional services.
Clients: They build longlasting relationships with clients and institutions ranging from Fortune 500 companies to independent Investment Advisors.
About the Training
Challenge: They target a modern buyer who is better informed, expects personalized communication, and connects with sellers later in the buying process.
Solution: Vengreso’s Instructor-Led Selling with LinkedIn® for Teams is delivered through the Vengreso On Demand Learning Platform.
Results: The training provided immediate and lasting results. Sellers generated more LinkedIn® profile views, more connections and more conversations with prospects and existing customers.
Overview
Key Results
Average SSI (Social Selling Index) Score Growth.
Above average or better LinkedIn® acumen of sales reps after training.
Developed skills to make them more effective at their job.
Learned how to connect and engage with prospective buyers and clients.
Practiced skills taught during training to reinforce the lessons.
Received a response from a client or prospect during the 15-week training.
The Company
The Challenge
The Internet has fundamentally transformed the selling process. Today, modern buyers perform independent research and connect with sales reps much later in the buying process.
The Millennium Trust leadership team recognized that traditional sales technologies needed to be enhanced in order to continue the company’s growth trajectory. They realized that by leveraging modern technology and communication principles the sales team could operate more efficiently and better serve current customers and potential clients.
To better meet the evolving needs of their target audience, the Millennium Trust sales team needed to learn how to connect with them earlier in the sales process to become a trusted resource. The sales leaders understood that social selling techniques would help connect with modern buyers in the way they communicate.
CSO Insights research found that companies with a social selling adoption rate of 76% or greater reported a win rate of 61.5%. Companies with less than a 25% adoption rate experienced a win rate of only 41.9%.
Additionally, prospects seek personalized messaging from sellers who truly understand their business and their specific pain points. Research by LinkedIn® proves the same, as 93% of decision-makers say they’re more likely to consider a brand’s products or services if a sales professional provides personalized communications.
To differentiate themselves from their competition, Millennium Trust recognized their sales staff could better personalize their messaging. This required changing their sales cadence to address the specific concerns of each prospect, as well as identifying the digital platforms which the prospect prefers to engage in, whether LinkedIn®, email or other channels.
Vengreso’s Selling with LinkedIn® for Teams
Module 1:
Module 2:
Module 3:
Be More “Attractive” – Your LinkedIn® Profile Makeover
Module 4:
Module 5:
Module 6:
Best Practices for Learning to Connect (Inbound)
Module 7:
Best Practices for Learning to Connect (Outbound)
Module 8:
Module 9:
Ongoing Coaching:
75%
The Solution
Millennium Trust invested in Vengreso’s Selling with LinkedIn® for Teams. This training, which won a Gold Stevie Award for Best Sales Training Product of the Year in 2019, is based on the premise that the modern buyer requires a modern seller.
The training was delivered through the Vengreso On Demand platform. The goal of the training was to teach the 28 participants (sales staff and managers) modern selling skills that turn their online LinkedIn® connections into offline sales conversations. The training combines specific techniques sellers can use, such as trigger events, the PVC Sales MethodologyTM, anda sales cadence, to connect with prospects. It also includes customizable messaging templates to send to prospects for a warm introduction and to existing clients to earn more referrals. Combined, these techniques help sellers constantly fill their pipeline.
Why do we include live coaching and instruction with an on demand program?
The Results
More Views
90% of sellers experienced an increase in LinkedIn® profile views. This trigger event, which is a starting point for conversations, means Millennium Trust sellers gained more exposure with their target audience.
More Connections
71% of sellers received a response from a client or prospect on LinkedIn® as a result of the training. These sellers are focused on turning their online connections into offline sales conversations.
More Conversations
76% of sellers engaged with prospective buyers or clients through LinkedIn®, providing the foundation for more sales conversations. The next step is to take these conversations offline.
LinkedIn® is a registered trademark of LinkedIn® Corporation
Future Considerations
On-going Coaching:
The training we delivered across the span of 15 weeks is a proven approach. On-going coaching is imperative to reinforce and support new skills by providing participants an opportunity for continuous learning, confidence building and behavior change.
Selling with Video for Teams:
Vengreso’s Selling with Video training program teaches sellers how to leverage video to create even deeper relationships with prospects and existing customers. The training includes a review of sales video technology, effective recording techniques and templates
Learn more about Selling with Video for Teams.