How to Get Your Employees to Engage in Social Media in 2017

VengresoEmployee Advocacy How to Get Your Employees to Engage in Social Media in 2017

How to Get Your Employees to Engage in Social Media in 2017

Social media is a mainstream medium of engagement and communication in business. It has fundamentally changed the traditional marketing paradigm in B2B companies. Year after year the Edelman Trust Barometer Report states that the employee is the most trusted source of information.

Edelman Trust Barometer Report

The C-Suite places more demands on the CMO and her team to create awareness, authority and leads. But, the traditional marketing paradigm can’t get the job done without motivating employees to be part of the marketing engine.

Employees Didn’t Sign Up to Be Marketers

Most employees joined your company to apply their skills in a non-marketing role such as engineering, or research or customer service or sales or sale operations, etc. The modern employee faces three hurdles before becoming part of your marketing engine.

Know-How

Training

Tools

Know-How

In most cases employees want to share your brand’s content. What they don’t want is to be perceived as a spammer, always promoting your company’s stuff. They also don’t want to get in trouble, or worse yet, get fired for saying something on social media that is against company policy.

Employees generally want to build their reputation for career advancement. Employees are often envious of others who actively engage in social media in a professional manner. However, without the know-how, many employees sit on the sidelines in frustration.

It’s vital to note that employees who are actively engaged on social media with cooperation by their employer develop a stronger loyalty to their employer. Said another way, employees want to work for an organization where they are encouraged to be digitally engaged in a professional context. Additionally, sales professionals want to learn how to engage in social media to sell more effectively.

Training

It’s logical to comprehend that employees who want to engage in social media but don’t know how, will benefit from training and governance.

B2B companies who offer their employees training often provide a mix of live instruction and online courses. The investment in training should include governance, which spells out in plain language the legal guardrails to avoid getting in trouble.

Tools

Everything we do in business requires tools to streamline and scale. When it comes to getting your employees effectively engaged in social media, the role of tools is important for two primary reasons: 1) ease of engagement and 2) efficiency/scale.

In the context of employee advocacy, tools should make it easy for all participating employees to select from a pre-determined set of activities such as posting to LinkedIn or re-tweeting someone or following a company page on LinkedIn, etc. These activities are usually set up by the marketing team and make it easy for employees to engage. These activities should be optional for employees, not required activities. In other words, giving employees relevant choices of what content to share online and how to engage, is in their best interest and also in your brand’s best interest.

Offering employees relevant choices to engage makes it easy, convenient and fun. Yes, fun. When employees are able to engage in social media in a relevant, safe and easy manner, it’s fun.

Relevancy pertains to the employee’s professional interests. Safety pertains to compliance with industry regulations and company policy.     

Your employees want to help you market. They need know-how, training and tools. @bernieborges #socialemployeeTweet:  Tweet This

Employee Engagement is More Authentic

One compelling benefit to having employees participate in social media is that people engage with employees online at a much higher volume than they engage with branded social media accounts. And, the engagement is generally more authentic.

Employee engagement volume in social media is higher for a simple, yet often overlooked reason. Business is conducted by people, not by logos. People want to engage with other people more so than with branded social media accounts.

In our latest Social Business Journal (e-book) we showcase three B2B companies succeeding on their journey to motivate their employees to engage in social media activities. ANSYS, Inc., Informatica and Q-Centrix are three companies we feature whose employees are actively engaging in social media. The benefits to these brands range from improved employee retention to driving website traffic and leads…

Download our latest e-book What’s Working in Employee Advocacy – How to Get Your Employees to Engage in Social Media.       

What's Working in Employee Advocacy

Feature image credit: Sandro Katalina via Unsplash

Bernie Borges

Bernie Borges is CMO of Vengreso, the leader in digital sales transformation. He's also Host of the award winning Modern Marketing Engine podcast. His book Marketing 2.0, was an early playbook in social media strategy. Bernie is also a trainer, and speaker. He has a passion for communicating the value of aligning marketing and sales for accelerated revenue results. Bernie enjoys kayaking with his family in Tampa Bay, going to hockey games and you'll find him at the gym at 6am Monday through Friday, rain or shine.

Comments
  • Anja Skrba

    I agree that when employees are able to engage in social media in a relevant, safe and easy manner, it’s a lot of fun. BUT, some people are simply not fans of social media…(even though I find that to be impossible in today’s world, experience showed me differently).

    So I think that it would be beneficial to first show your employees, both social media lovers and non-lovers :), few examples on why this can be good for both them and the company, and also how it can be a lot of fun! And then go with training and tools and everything.

    Just something I observed in different working environments and I wanted to share it with you Bernie – hope that’s ok.. 🙂

    • Hi Anja,
      Of course. I welcome all feedback. I agree that not all employees are comfortable with social media.

      This is why an internal focus is always best to allow those employees who are not comfortable the opportunity to become comfortable with social engagement (internally) if they choose. It should never be mandated to them.

      I have observed through the employee advocacy programs we’ve helped clients implement that educating employees on the “why” and the “how” helps many of them become comfortable. Those who aren’t do not need to participate. The exception to this is sales people. In modern B2B sales, the sales person who chooses not to engage in social media will become extinct soon. My 2 cents.

      Thank you for sharing your thoughts Anja!
      Bernie

  • Anja Skrba

    Absolutely agree with your thoughts on sales people who don’t engage in social media today, yes! Different times brings different changes and if you want to exist in the business world of today, you just have to accept the changes our time brought.

    It was a great pleasure reading this article and I’m glad to see that we agree on certain things Bernie! 🙂

    Stay well!

    • Thanks for sharing your insights Anja. I welcome your insights anytime!
      Bernie

  • Employees may not have signed up to be marketers but in 2017 they are. Agree that it’s up to the business to provide them the proper training and tools. A little knowledge on what they already do goes a long way.

    Have a great day!

    • Most employees are willing, with the proper training, guidance and tools to support them…

      Thanks for your comment.
      Bernie

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