Category: Sales Leadership

Dan_Gingiss
Bernie Borges

Why Customer Experience is the New Marketing

Discover Card’s Head of Digital Customer Experience and Social Media, Dan Gingiss, and I explored the topic of customer experience as a major piece of marketing. Dan tells us how Discover is differentiating itself from other credit card companies with a strong social media presence and emphasis on great customer service.

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Paul Albright
Bernie Borges

Convincing Senior Management to Invest in Social Media

Episode 63 with Safeway’s Senior Social Media Marketing Manager, Paul Albright, focuses on the common obstacle of persuading the higher-ups to see the value of social media in business. Paul reveals the three approaches he used, and the one that worked for him at Safeway.

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Michael Brenner: The Coming Social Business Revolution
Bernie Borges

The Coming Social Business Revolution

Michael Brenner, modern marketing thought leader and Head of Strategy at NewsCred, shares his insights on the social business imperative. Why the case for social business is rooted in a culture focused on the customer, and why the corporate website is dead.

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