Erik Peterson podcast interview on creating valuable conversations with the customers

The Impact Of One Word In Customer Conversations


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Are your marketing and sales teams’ customer conversations producing results? If not, it’s possible they are making a simple mistake that is costing conversions. The good news is that it’s a simple step you can take to improve the results of turning connections into conversations.

Bernie’s guest on this episode is Erik Peterson, Chief Executive Officer at Corporate Visions. He’s the man responsible for spearheading the company’s vision and strategy. Erik has delivered consulting engagements, keynotes, and messaging skills workshops to more than 10,000 marketing and sales executives in over 13 countries, and Corporate Visions teams have done messaging work in 56 countries around the world.

In this episode, Erik takes us behind the Marketing and Sales world’s theories to uncover the research-backed truth of what makes for effective customer conversations, landing pages, and more. You won’t want to miss it.

Changing one word in customer conversations dramatically increases #conversions. 🎧 Listen as @EAPeterson, CEO of @CorpV shares on this ep of @mmenginepodcast, w @BernieBorges, #CMO of Vengreso. #DigitalMarketing #MMEShowClick To Tweet

Are Your Marketing And Sales Theories Founded In Reality?

There are many theories floating around the marketing and sales worlds that sound right and have even been accepted as conventional wisdom. Your team probably approaches sales based on some of them now. But are they truly effective? How can you know?

Erik’s company has dedicated itself to discovering the truth about the practices that are effective in customer conversations. They do so by funding university-level research that is able to confirm or deny many of the supposed best-practices.

One of the more recent studies they spearheaded is “The State of Conversation Report: One Little Word, One Big Difference.” It looks at the issue of we-messaging VS you-messaging in marketing and sales materials. It’s a question that is particularly relevant because 47% of companies that participated in the study reported that they predominantly use we-phrasing while 40% reported using you-phrasing. With such an even divide, it’s important to know which is more effective.

Could such a small difference in wording make any difference at all? Erik’s team discovered that there is a huge difference between the two. Listen to hear their findings and to receive Erik’s advice about how you can effectively implement their findings in your customer conversations.

February 2019 Webinar for Sales and Marketing

Could A Simple Change To Your Content Make A High Leverage Difference?

As the title of the “One Little Word, One Big Difference” report implies, a very slight change in the right area makes a marked difference in messaging effectiveness. Here is how the research played out.

The study sent a cold email to 1200 people who were considered “unsuspecting prospects.” The email was sent to two groups with the only difference between them being that one message exclusively used you-phrasing (speaking directly to the prospect about their need for the solution) and the other used we-phrasing (speaking more about the skill and experience of the company providing the solution).

The results were remarkable. Those who received the you-phrased messaging reported feeling 21% more responsible for solving the problem addressed in the email. Erik says that you-phrasing effectively transfers ownership of the problem to the one reading the message. As a result, those respondents said they felt 13% more likely to take action to remedy the problem and almost double digits said they were inclined to believe that solving the problem presented in the email would be important to their future success.

The conclusion of the study is simple and clear: You-phrasing in marketing and sales messages is a more effective way to get prospects to question their status quo and choose to raise the problem to the top of their agenda. And don’t miss this key insight: The potential impact of you-phrasing in customer conversations helps both brands and individual marketers or salespeople.

Could a simple change to your #content make a high leverage difference? 🎧 Listen as @EAPeterson, CEO of @CorpV shares on this ep of @mmenginepodcast, w @BernieBorges, #CMO of Vengreso. #MMEShow #ContentMarketingClick To Tweet

Action Step: Take A Close Look At Your Existing Customer Conversations

Erik has a simple piece of advice for B2B organizations and individual marketers and salespeople: Stop and assess what you’ve been doing with your messaging to this point.

In your existing emails, landing pages, blog posts, videos, marketing content, and sales copy, how often are you using the word “we” rather than the word “you?” If you find that “we” is more the norm in your materials – a simple change could work wonders.

The power behind you-phrasing is simple: it forces you to get into the customer’s world – which is where every marketer and sales professional wants to be in the first place. Knowing how they think, the problems they face, and how they will hear your messages can make your customer conversations more appealing and more effective.

In fact, the second step in our 10 Steps to Launching a Digital Sales Program is Buyer Identification and Mapping. During this step, organizations should identify their target buyer personas and create messaging that speaks to them on a personal level.

Action step: Take a close look at your customer conversations to tweak them to perfection! 🎧 Listen as @EAPeterson, CEO of @CorpV shares on this ep of @mmenginepodcast, w @BernieBorges, #CMO of Vengreso. #DigitalSelling #CRMClick To Tweet

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Are your #marketing and #sales approaches founded in reality? 🎧 Listen as @EAPeterson, CEO of @CorpV shares on this ep of @mmenginepodcast, w @BernieBorges, #CMO of Vengreso. #SocialSelling #ContentMarketingClick To Tweet
Change this one word in your #messaging for incredible effectiveness. 🎧 Listen as @EAPeterson, CEO of @CorpV shares on this ep of @mmenginepodcast, w @BernieBorges, #CMO of Vengreso. #Marketing #ContentMarketingClick To Tweet

10 thoughts on “15 LinkedIn Profile Optimization Tips to Get Found This 2023”

  1. My LinkedIn account was ranking on the first page for best mommys blog keyword quite a few years back and I didn’t have any idea. While working, I stumbled upon the Analytic section of LinkedIn and saw that most of the visitors are coming from search engine later on I realized that in my profile I’ve used “Mommy’s blog” word a lot of time and that is the reason why it was ranking well on SERP. This is how I came to know about SEO and I was also amazed by the fact that how easy it was to rank for competitive keywords back then. Anyways loved your article and please share more tips on SEO.

  2. There is a lot of value in this article, especially for those looking to improve their visibility on LinkedIn. My favorite of the fifteen tips shared in this article is number nine. I’ve observed that people with custom profile links, seem to get more attention than those who haven’t customized their LinkedIn profile URL. Interesting article, thank you for taking the time to put it together.

  3. I agree with the recommendations, they are a very important part of our strategy on LinkedIn, it can give confidence to potential customers (or leaders when someone is looking for a job).

  4. People shouldn’t underestimate keywords on their LinkedIn profile! This helped potential buyers to find me on LinkedIn more easily when they searched for certain products and/or services. Thanks Viveka!

  5. Thank you for another great blog post. For the alt text and/or naming images, do you mean two to three different keyword phrases as a maximum, like this?

    B2B cybersecurity content marketing writer , technical writing cybersecurity content , cybersecurity technical writer , David Geer

    Or can you add more keyword phrases than this?

  6. All the information is very helpful which can help us to increase our Profile ranking on LinkedIn. Another big interesting article, this blog is very useful for the Optimization of my LinkedIn profile.
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    thank you keep sharing.

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