With so many channels available for sales reps to connect, engage, and nurture relationships with potential buyers, getting sales referrals has become even more critical than before to book more sales appointments and grow the sales pipeline.
But, modern sellers beware! Not all sales or customer referrals are made equal. The key is: to craft the ‘right’ sales referral strategy that will help you generate high quality referral business. Doing so will enable you to get to a conversation faster, with a lot less sales prospecting effort.
How to Ask for Sales Referrals (3 Ways)
There are three central ways to ask for a sales referral and they are:
- Pick up the phone and ask for an introduction
- Leverage LinkedIn to find a mutual connection or shared connection and ask for an introduction via LinkedIn messaging, or
- Again leverage LinkedIn to find the mutual or shared connection and ask for an introduction via email
What is the best way to do it?
Well if you listened to this podcast with my friend Joanne Black one of the top referral sales experts, she will tell you that you need to pick up the phone. While I agree with every piece of advice she shares on sales referrals, we disagree on the medium by which you can ask.
I believe that option 2 and 3 listed above are just as effective as picking up the phone wheras Joanne disagrees. In fact, many buyers today prefer to know within 15-seconds of reading a short text what exactly you want to accomplish. Most executives that I work with respond to nearly every one of my voicemails with a text message. This has gotten more prevalent now that 50% of workers are working from home.
As such, I’ve recorded a new Digital Sales Referral podcast that really showcases how to go about leveraging email and or LinkedIn premium or LinkedIn Sales Navigator to drive a higher meeting response rate. I encourage you to listen to it here:
Leveraging your LinkedIn profile is a great way to get sales referrals. When you use tools like LinkedIn Sales Navigator, you’re able to see the connections you have in common with a potential lead, so you know whom to reach out to for a referral.
Most sales reps don’t maximize their social networks to get referral business and ultimately miss out on easy sales opportunities. Linkedin is built on the idea of six degrees of separation which actually means you can connect with anyone in this world through five connections. If this is true, which it is proven to be, then even if you have a few hundred connections on LinkedIn, many of these people you know would be happy to provide an e-introduction to a prospective lead, leveraging their relationship as your mutual connection.
Research shows that 73% of executives prefer to work with salespeople referred by someone they know. So, as you focus on a referral strategy, look to drive referrals from within your network or leverage the connections of those in your organization (often referred to LinkedIn’s Teamlink feature), improving the chance of converting cold leads to warm conversations.
What is the Difference Between a Lead and a Referral?
This is a common question, so let’s clear this up before we jump into how to use the referral strategies in this article.
A lead is a target buyer persona that you pursue, who you generally have no relationship with and may or may not be ready to buy from you. Although they may be interested in what you have to offer, they will need nurturing to get them through the sales cycle.
At times, a lead could also be a target buyer persona that your marketing team has placed into the marketing funnel. This lead could be someone who knows your company and may have previously shown some interest in your company, thought-leadership, products and/or services but is not quite ready to buy yet.
On the other hand, a referral is someone who fits your buyer persona,has been introduced to you by a common connection. They may or may not have expressed interest in your offering, but would likely schedule a sales call without much sales nurturing needed as a result of the sales referral or introduction made between you and them.
The goal – if you can – is to get as many referrals from previous and current customers or mutual connections as you can to build your appointment calendar and sales pipeline with people who will have a higher propensity to buy. That’s why having a customer referral program in place can be a highly effective way to drive continual referrals, so you don’t have to reach out to cold leads.This would reduce your cost of customer acquisition.
Best Practices for B2B Sales Referrals
The job of generating sales referrals should be shared between sales and marketing. After all, the more word of mouth marketing you can generate, the less you as a seller or your sales team have to spend on cold outreach or prospecting and the more time they can spend on actual fruitful sales conversations! That’s why it’s important to use a host of ways to engage with your satisfied customers to ask for referrals, as often as you can.
Here are four best practices to follow (and build into your customer journey) to get sales referrals around the clock.
1. Provide an Exceptional Customer Experience
A happy customer will be more willing to give a referral or do a sales introduction when they truly enjoy doing business with you. From onboarding your customers to providing support and training – ensure you make every touchpoint as exceptional as possible. Not only does this give you an unshakable advantage over your competition, but it builds trust with your satisfied customers to know that any referral they provide will also receive the highest level of customer service.
2. Ask for Success Stories
Customers that have had a positive experience love to share their results with you. However often marketing and sales teams fail to reach out to get these case studies.
As an effective sales manager, you should build at least one touch point in your customer referral process to ask your existing customers about their success. Questions such as, “What metrics have improved as a result of using our product or service?” or “How exactly have you been able to achieve your business goal(s) by using our product or service?”.
By asking these questions, not only does this enable you to connect with customers to ensure they are having a great experience, but it positions your sales and marketing teams to ask for a referral. Or, if nothing else, your sales professionals can use this time to encourage your satisfied customers to leave a review on an online platform such as Google, G2, Yelp, etc.
3. Create a Customer Referral Program
Who doesn’t like to be rewarded? Your satisfied customers sure do love rewards! And, with data telling us that 60% of B2B sales professionals are able to generate higher volumes of qualified leads through referral programs – why wouldn’t you have one in place?
Building in incentives for customers to refer their colleagues or business connections to you is an important part of consistently driving referrals. The reward could be monetary, access to a free upgrade of your service, or some other enticing corporate gift. What’s important is to let your customers know about the referral process, who makes an ideal client referral, and what steps they should follow to be rewarded for their referred customers.
You may choose to give smaller incentives just for an e-introduction to referral versus a larger bonus for when a referred customer generates actual new business. Either way, have your sales and marketing teams clearly communicate your referral program and its benefits as often as they can.
What is a Good Sales Referral Strategy?
Here, at Vengreso, we follow a two-step digital referral process. Our channel of choice to execute this strategy is LinkedIn (particularly using sales prospecting tools such as LinkedIn Sales Navigator as often as we can).
These are our two steps to building a solid sales referral strategy:
1. Look at your target buyer and assess mutual connections
Look for your ideal buyer persona on LinkedIn. Identify any mutual connections you may share or teamlink connections if you’re using LinkedIn Sales Navigator. It’s even better if these mutual connections are existing customers that you have a relationship with.
The key with this step is to find mutual connections that you may have the strongest relationship with before you move to step #2: the ask! But even if you don’t have a strong relationship, do not let that stop you.
2. Ask your mutual connections for a “favor”
At this step of the process, you’ll want to reach out to see if there is a possibility of the mutual connection connecting you with your ideal buyer. We always aim to contact at least three people to start this referral process. But there is nothing wrong with sending step-1 of the below referral sales template to all of the mutual connections.
What you’re looking for is the person that says yes to the below template AND has the strongest relationship. The worst that someone can say is “No.”
Here is what that sample referral sales template would look like:
Instructions: Customize the part highlighted in YELLOW and follow step 1.
Hey POTENTIALREFERRERSFIRSTNAME! I hope all is well. In reviewing LinkedIn, I noticed you are directly connected to PROSPECTSFIRSTNAME LASTNAME – INSERT PROSPECTS LINKEDIN URL. I was wondering if you know them well enough that you’d be willing to introduce the two of us? If you do, I will provide you a separate introduction message via LinkedIn or email that you could use to easily make the introduction. I appreciate any insight you may have related to PROSPECTSFIRSTNAME or any help you can offer. Thanks again.
Don’t forget to take this template and set it up in FlyMSG so you can use it anywhere on the web including in email or on LinkedIn.
Suggested FlyCut for FlyMSG.io or mobile device: -pmreferstep1
Suggested FlyMSG Category: Prospecting Messages
If during the first round of contacting the three people you chose you doesn’t don’t get a positive response, then choose a new set of three mutual connections and try again. As mentioned earlier, our Vengreso sellers take the time to ask all mutual connections upfront so as to avoid having to “wait” on three people.
If you’d like to see this step in action I would encourage you to watch this video from our YouTube channel on Maximizing Success with the Digital Sales Referral here:
3. Sales referral template for the mutual connection that said “yes”
The above step is a great way to better understand the relationship between your connection and the B2B buyer you want to be introduced to. If there is a strong enough connection, they will be willing to do an e-introduction for you.
But now comes the important part and that is you found someone who said “yes, I’ll introduce you.” So what do you say next to solidify that sales referral and book another sales meeting?
The second message from our sales referral templates can be found here.
For more in-depth guidance on the referral process, watch this video to see the Vengreso two-step Sales Referral Strategy in action:
When To Ask for a Sales Referral
There are I’m sure many occasions that one could ask for a sales referral. But seeing we are in sales we want to always capitalize on the “opportunity” to ask for one. Below are five different circumstances that we see it’s right to “ask” for a referral.
- After you’ve shown value to their business
- If they tell you they are happy
- You’ve achieved a key milestone during implementation or during usage of your product/service
- You find out they have referred you to someone else. That would be a great time to ask for one more “favor”
- If the customer asks for a discount, negotiate in their contract they will provide X referrals within Y period of time. We do this all the time within our contracts. Don’t under-estimate the power of negotiations.
Do you see another? If so, please add it to the comments below and we’ll update the article with your input and attribute it to you!
Referrals in Sales: A Successful Case Study
In the following video, Mike Moore, International Account Manager at CHG Meridian, talks about his experience in Vengreso’s social selling program with Mario Martinez, Jr. on how to leverage sales referrals.
Mike was using LinkedIn to generate business in the past but said to himself, “Why not follow somebody that’s making a living off this!”.
Mike secured FIVE new opportunities after completing Vengreso’s digital sales training program! He applied the steps he learned for the “perfect digital sales referral” and achieved quality results.
Do you want to learn all the tricks of LinkedIn and get the most out of it? Make sure you participate in our LinkedIn Training! You can also check these 10 LinkedIn tips that will help you book more sales meetings, grow the sales pipeline and attain quota!